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Frequently Asked Questions

How do I place an order with CMI Accessories?

Orders are placed online via our CMI Business Hub. You need to Register for a CMI Account before you can gain access to this area.

What is the minimum order spend to qualify for free shipping?
  • Orders over $150.00 ex GST qualify for FREE shipping.
  • Orders below $150.00 ex GST are charged a flat $15.00 freight fee.
What is the order cut-off for same day dispatch?

Orders must be received by 3:00pm AEST to qualify for same day dispatch. Any orders received after this will be dispatched the following business day.

How long will it take for my order to be delivered?

CMI Accessories use premium next day delivery with StarTrack into metro locations and when applicable Fastway Couriers. Please note that certain circumstances beyond our control may affect and extend delivery times.

Does CMI Accessories deliver outside of Australia?

No. CMI Accessories currently only supplies and delivers accessories within Australia.

I need to return a product - how do I do this?

*Important – CMI Accessories is a distributor of mobile phone and tech accessories to retail stores throughout Australia. If you have a concern with a product that you have purchased from a store you will need to return it to the place of purchase with your receipt.

    CMI Business Customers:

  • Login to your CMI Business Hub account
  • Click on the tab in the top navigation labelled ‘Returns”
  • Complete the online Return Authority Form and submit
  • A team member will review your request and issue a RA number
  • Package up your returns, label the box with the RA number and return to us
If my package appears damaged in freight what should I do?

DO NOT accept a package if it appears ripped, opened, broken, wet or crushed. Please contact us on 1300 85 20 28 / (07) 5520 5700 to discuss.

 

*Important: Please note that acceptance of any damaged package is your responsibility.

If my order is missing or has incorrect products what should I do?

Contact us immediately on 1300 85 20 28 / (07) 5520 5700 or sales@cmiaccessories.com.au. Please have your invoice number ready so we can assist you more efficiently.

Where can I view my current orders, back-orders and invoices?
  • Login to CMI Business Hub
  • Along the top navigation menu select ‘Sales History’
  • Top left > choose if you wish to view all orders, backorder or invoices
How do I reset / change my account password?

Forgotten your password:

  • On the login screen type in your email address > click ‘Next’
  • Select ‘Forgot password?’ > ‘Send me a reset link’
  • Check your email and follow the instructions to reset

Change your password:

  • Login into your CMI Business Hub account
  • In the top right hand corner click on the icon
  • Select ‘Change Password’ from drop down menu